Help center

Questions, answered

Shipping, ingredients, our tallow and our promise to you. Search below or tap a topic.

Shipping

Do you ship to my country?

Yes. We ship worldwide. Shipping options and rates are shown at checkout.

Do you offer free shipping?

Yes. Orders of $75 or more ship free.

How do you ship in warmer weather?

We do our best to make sure your tallow arrives perfectly, but we're in Texas and high heat can affect natural products. Your order is frozen before it ships and packed with an ice pack to help it arrive intact.

Please keep an eye on your tracking so your package doesn't sit in a hot mailbox all day.

What if my tallow balm melts during shipping?

Don't worry, it's still good to use! Place it in the fridge or freezer to firm it back up.

We also have a step-by-step guide to bring it back to its whipped, creamy texture: What if my tallow arrives melted?

Our tallow

Where do you source your tallow?

We partner with a local, veteran-owned ranch in Decatur, Texas, where the cattle are 100% grass-fed and grass-finished. No hormones, no grain, no shortcuts. We believe great skin starts at the source.

How do you render your tallow?

We use a combination of wet and dry rendering to gently remove impurities and leave a clean, nutrient-rich tallow. This two-step process gives us a smooth, neutral base for our balms.

Why grass-fed and grass-finished?

It's the highest-quality tallow we can source, and it matches how we want to work: local, honest and well cared for from start to finish.

Read why we choose grass-fed, grass-finished tallow

Is tallow right for everyone?

Many skin types love tallow, but every skin is different. If you're new to it, try a small amount on your jawline first and give it a day.

We wrote an honest post about it: Who might not be the right fit for tallow skincare?

How should I store my balm?

Keep it somewhere cool and out of direct sun. If it softens, pop it in the fridge to firm back up. Scoop with clean, dry fingers or a small spatula.

Products

Which balm is best for my skin type?

We have options for every skin type, and picking one can feel hard! Here's where we'd start:

Still deciding? Message our team and we'll help.

What essential oils do you use?

We use organic essential oils from Plant Therapy, a trusted brand known for purity and safety. They're carefully chosen and never diluted or adulterated.

Prefer no scent at all? Look for our unscented balm, lotion and soap.

Returns

Do you accept returns or exchanges?

We stand behind every product we make. If something isn't right, we'll always do our best to make it right.

30-day money-back guarantee

If you're not satisfied, you can request a refund within 30 days of delivery.

  • Applies to first-time purchases of a product
  • Product must be lightly used or tested
  • Limit one refund per product type per customer

Used skincare

For safety and hygiene, we don't accept returns of used skincare, and we don't need items sent back for refunds or replacements.

Every product is made by hand in small batches. This policy lets us protect the integrity of our products while still caring well for every customer.

What if my product arrives melted?

Natural tallow can soften or melt in transit, especially in warmer months. Melting doesn't affect quality or effectiveness, so melted items aren't eligible for a refund.

As part of our commitment to you, we're happy to send a replacement if your product arrives significantly melted or compromised. Just reach out within 7 days of delivery with photos of the product and packaging.

My order arrived damaged, defective or wrong

We're sorry! Contact us within 7 days of delivery with photos of the product, the packaging and the shipping label, and we'll gladly send a replacement at no cost to you.

Contact us about your order

Wholesale

Do you offer wholesale?

Yes! We take all wholesale orders through Faire, where you can see our full line and wholesale pricing.

Shop R&R wholesale on Faire