FAQ section
View our frequently asked questions.
Do you ship to my country?
Yes. We ship orders worldwide. See more information from other shipping related FAQ questions.
How do you ship in the summer?
We do our best to ensure your tallow arrives perfectly but we are located in Texas and the high heat can affect your product. Your product will be frozen prior to shipping and shipped with an ice pack. This helps to ensure that your items arrive in tact. Make sure to keep an eye on your shipment so that it does not sit in the mailbox all day.
We do not accept returns on melted products.
What is your return policy?
We offer a 30-Day Money Back Guarantee. If you don't love your product, simply reach out to us and we will offer you a full refund.
*Exception: We do not accept refunds/returns on melted items because your products are still safe to use and very effective.
What tallow balm is best for my skin type?
We have many different items for all skin types so we know picking the best ones for your skin can be hard!
- Oily/ Acne Prone- Frankincense Face Tallow
- Dry/Aging Skin- Forever Young Tallow Balm
- Eczema/Psoriasis- Honey & Tallow Balm
- Sensitive Skin- Whipped Unscented
If you still need help deciding, reach out to our team for help! Info@rr-collective.com
Do you offer wholesale?
Yes, if you are a business and are looking to carry our products, simple reach out to us at Info@rr-collective.com
Please include:
- Business Name
- Website
- Social Sites
- Tax Exempt form if applicable