FREQUENTLY ASKED QUESTIONS

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Shipping FAQs
Do You Ship to my Country?

Yes. We ship orders worldwide. See more information from other shipping related FAQ questions.
How do You Ship in Warmer Weather?

We do our best to ensure your tallow arrives perfectly but we are located in Texas and the high heat can affect your product. Your product will be frozen prior to shipping and shipped with an ice pack. This helps to ensure that your items arrive in tact. Make sure to keep an eye on your shipment so that it does not sit in the mailbox all day. 

We do not accept returns on melted products.
What if my tallow balm melts during shipping?

If your balm arrives soft or partially melted, don’t worry—it’s still safe to use! You can place it in the fridge or freezer to solidify it. We also have a step-by-step guide to help you revive your tallow here:


👉 What If My Tallow Arrives Melted?

Product FAQs
Where do you source your tallow?

We partner with a local, veteran-owned ranch in Decatur, Texas, where the cattle are 100% grass-fed and grass-finished—no hormones, no grain, no shortcuts. We believe great skin starts at the source.
How do you render your tallow?

We use a combination of wet and dry rendering methods to gently remove impurities and ensure a clean, nutrient-rich final product. This dual-process approach allows us to preserve the skin-loving benefits of tallow while producing a smooth, neutral base for our balms.
What essential oils do you use?

We only use organic essential oils from Plant Therapy, a trusted brand known for purity and safety. These oils are carefully chosen for their therapeutic properties and are never diluted or adulterated.
What tallow balm is best for my skintype?

We have many different items for all skin types so we know picking the best ones for your skin can be hard! 

  • Oily/ Acne Prone- Frankincense Face Tallow
  • Dry/Aging Skin- Forever Young Tallow Balm
  • Eczema/Psoriasis- Honey & Tallow Balm
  • Sensitive Skin- Whipped Unscented 

If you still need help deciding, reach out to our team for help! Info@rr-collective.com
Do you offer wholesale?

Yes, if you are a business and are looking to carry our products, simple reach out to us at Info@rr-collective.com

Please include:

  • Business Name
  • Website
  • Social Sites
  • Tax Exempt form if applicable

Returns FAQs
What is Your Return Policy?

We offer a 30-Day Money Back Guarantee. If you don't love your product, simply reach out to us and we will offer you a full refund. 

*Exception: We do not accept refunds/returns on melted items because your products are still safe to use and very effective.