Frequently Asked Questions

What is tallow?

Tallow balm is a luxurious, all-natural skincare treasure crafted from the nutrient-rich fat surrounding the kidneys of grass-fed cattle. Revered for centuries, tallow offers unparalleled moisturizing benefits, deeply nourishing the skin in a way that few other ingredients can. Rich in essential vitamins—including A, B12, D, E, and K—tallow provides the building blocks for vibrant, healthy skin by supporting regeneration, hydration, and overall vitality.

What sets tallow apart is its unique compatibility with our skin’s natural composition. Its anti-inflammatory and antimicrobial properties make it an exceptional choice for those with sensitive or acne-prone skin, soothing irritation while protecting against harmful bacteria. Embracing tallow balm is not just a return to time-honored skincare traditions—it’s a step toward radiant, balanced skin that feels as good as it looks.

Where do you source your tallow?

We proudly source our grass-fed, grass-finished tallow from two incredible family-owned farms in Wise County, Texas, and one in the pristine pastures of Colorado. These partnerships mean the world to us, as they align perfectly with our commitment to quality, sustainability, and supporting small family businesses.

Each farm adheres to strict, time-honored feeding practices to ensure their cattle are 100% grass-fed and grass-finished. This meticulous approach not only guarantees the highest-quality tallow but also supports healthier ecosystems and more ethical farming methods. The farms in Decatur, TX, and their Colorado counterpart are true stewards of the land, prioritizing care for their animals and the environment alike.

By sourcing locally from these trusted family farms, we are not only creating a superior product but also investing in the livelihoods of hardworking families who share our values. Every jar of R&R Collective tallow balm is a celebration of this dedication—delivering natural, nourishing skincare while supporting small farms and communities. It’s a partnership we’re honored to be part of!

Is your Unscented truly void of scent?

While our product is called "Unscented Tallow Balm," it’s worth noting that it carries a subtle, naturally derived scent. This balm is free of added fragrances or essential oils, making it exceptionally gentle and ideal for even the most sensitive skin.

To enhance its therapeutic benefits, we infuse our grass-fed tallow with organic chamomile and calendula herbs. This infusion not only amplifies the balm’s healing properties but also imparts a light, delicate floral aroma. The scent is soft, warm, and soothing—a natural reflection of the herbs’ calming essence. Our Unscented Tallow Balm delivers all the nourishing goodness you expect, with an added touch of botanical luxury.

What if my tallow arrives melted?

We apologize if you’ve noticed a change in the texture of your tallow balm. Variations in temperature during shipping and delivery can sometimes cause it to become loose or melted. Rest assured, this doesn’t affect its effectiveness or nourishing properties. Simply store it at room temperature, and it will solidify again naturally.

If you prefer a fluffier texture, you can use it as is or easily restore its airy consistency by removing it from the jar and whipping it with a hand mixer. For more tips and tricks on caring for your tallow balm, visit our blog at www.rr-collective.com/blog. We’re here to help you get the most out of your skincare routine!

Why do you use squalane oil and avoid olive oil?

While olive oil has many wonderful uses, we believe there are better options for skincare. Olive oil tends to clog pores and block moisture from penetrating deeply into the skin’s layers, ranking it high on the Comedogenic Scale—a scale that rates oils from 0 to 5 based on their likelihood to clog pores and cause blackheads. With a score of 3, olive oil can leave your skin in worse condition than before!

At R&R Collective, we sought a superior oil for protecting and healing the skin, and that’s why we use squalane oil. Unlike olive oil, squalane is non-comedogenic, scoring a perfect "0" on the Comedogenic Scale, meaning it won’t clog pores at all. Derived from sugarcane and olives, squalane is a plant-based oil that mimics the squalene naturally produced by your body. This bioidentical match allows it to replenish the skin’s natural oils, rejuvenate, and balance excess oil production—all while being anti-aging.

Squalane is a true skincare powerhouse. It’s ideal for acne-prone, oily, damaged, and aging skin. Despite its incredible benefits, most tallow producers don’t use squalane because it’s costly—but we believe it’s worth every penny. When paired with our nutrient-rich tallow, the result is a skincare combination that’s unparalleled.

Together, our tallow and squalane oil create a balm that hydrates, heals, and protects like no other. That’s why we’re confident R&R Collective makes the best tallow balm on the market!

Return Policy

At R&R Collective, your satisfaction is our top priority. We proudly offer a 30-day money-back guarantee to ensure you love your purchase. If for any reason you are not completely satisfied with your product, you may return it for a refund within 30 days of your purchase date.

Exceptions:
Please note that products affected by melting are not eligible for returns or refunds. Our tallow-based products are made with natural ingredients that may soften or melt during transit, especially in warmer climates. While this doesn’t affect the quality or usability of the product, we recommend placing melted items in the refrigerator for a few hours to restore their texture.

How to Request a Return:

  1. Contact Us: Email us at [your email address] within 30 days of your purchase with your order details and reason for the return.
  2. Prepare the Product: Ensure the product is securely packaged for return shipping.
  3. Send It Back: Ship the product back to the address we provide.

Refunds will be processed once the return is received and inspected. Please allow 5-7 business days for your refund to appear on your original payment method.

Thank you for choosing R&R Collective! We’re here to help and ensure you have the best experience with our products.

Return Policy

At R&R Collective, your satisfaction is our priority. We stand by the quality of our products and offer a hassle-free, no questions asked return policy. If for any reason you are dissatisfied with your purchase, you can return the item(s) and receive a full refund.

To initiate a return, please contact us at info@rr-collective.com. Our dedicated team will guide you through the process.

Please allow a few days for your refund to be processed and issued once the returned item is received.

Damages and Issues
Upon receiving your order, we kindly ask you to inspect it thoroughly. If you discover any defects, damages, or if you have received the wrong item, please contact us immediately. We will promptly assess the issue and ensure it is rectified to your satisfaction.

Exchanges

If you find that the scent or version of the product you ordered does not meet your expectations, we are happy to facilitate an exchange for another item. Your satisfaction is paramount to us, and we want you to enjoy products that align perfectly with your preferences.

For any questions or concerns regarding returns, feel free to reach out to us at info@rr-collective.com. Our customer support team is here to assist you every step of the way.

Thank you for choosing R&R Collective. We appreciate your trust in our brand.

Blessings,

R&R Collective Team